Ask Rashid ("the App"), operated by Rashid Bahattab, respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our app and services.

1. Information We Collect

When you use Ask Rashid, we may collect the following information:

• Personal Details: Name, mobile number, email address, gender, and date of birth.
• Booking Information: Appointment details, preferences, and session type.
• Payment Information: Processed securely through Stripe (we do not store your card details).
• Communications: Messages or inquiries submitted via the Contact Us form.
• Optional Submissions: Stories you choose to share with us for Rashid's social media platforms.

2. How We Use Your Information

We use your information to:

• Schedule, confirm, and manage counselling appointments.
• Process secure payments via Stripe.
• Contact you for appointment-related updates (via call, email, or WhatsApp).
• Share stories (only if you choose to submit them) on Rashid's official social media platforms.
• Respond to inquiries, feedback, and business collaboration requests.
• Improve app functionality and user experience.

3. Sharing of Information

We do not sell or rent your personal information. We may share your data only in the following cases:

• Payment Processing: With Stripe, for secure transaction handling.
• Legal Requirements: If required by law, regulation, or court order.
• Consent: If you explicitly give permission (e.g., to feature your story on social media).

4. Data Security

We implement industry-standard security measures to protect your personal information. Payments are encrypted and processed through Stripe's secure gateway. However, no method of online transfer is 100% secure, and we cannot guarantee absolute security. We are not responsible for vulnerabilities arising from the use of unsecured networks (such as public Wi-Fi).

5. Your Rights

You have the right to:

• Access, update, or correct your personal information.
• Request deletion of your data (subject to legal and contractual obligations).
• Withdraw consent for non-essential data use, such as story-sharing.

6. Third-Party Services

The app integrates third-party services, primarily Stripe for payments. Please review Stripe's privacy policy for details on how they handle your payment data.

7. Children's Privacy

Ask Rashid is not directed at children under 13. If you are under 13, you should not use this app or submit personal information.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, you can contact us through:

• In-app Contact Us page
• Email: info@rashidbahattab.com

9. Updates to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted within the app with a revised effective date.